For faster support
Please include
- Your registered mobile number
- Booking ID, if available
- A short description of the issue
- Screenshots, if relevant
Support
Need help with Knoqq?
We are here to help with bookings, payments, refunds, addresses, login issues, account deletion requests, and professional support.
Response time
We aim to respond within 24-48 hours.
Urgent booking or safety issues should be raised from the app where available, so our operations team can see the booking context.
Common help topics
What can we help with?
Booking Help
If you need help with a booking, contact us with your booking ID and registered mobile number.
Payments & Refunds
For payment or refund-related issues, contact us at founder@knoqq.com with your booking details.
Address & Location Issues
If your address or location is incorrect, update your saved address inside the app or contact support.
Account & Login
If you are unable to log in with OTP, contact us with your registered mobile number.
Account Deletion
You can request account deletion from inside the Knoqq app, use the account deletion page, or contact us at founder@knoqq.com.